Privacy Policy
1. Introduction
Reliable Rescue LLC (“we,” “us,” or “our”) is committed to protecting the privacy of our customers in the Kansas City metro area. This Privacy Policy describes how we collect, use, and handle your personal information when you use our junk car buying services or visit our website. By accessing our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
To provide accurate vehicle quotes and reliable service, we collect Information that identifies, relates to, or could reasonably be linked with you. This includes:
• Contact Details: Name, phone number, and email address.
• Vehicle Information: Year, make, model, VIN, mileage, and vehicle condition details.
• Location Information: Service address within the KC metro area for pickup and towing.
• Communications: Records of your texts, calls, and emails with our valuation team.
3. How We Use Your Information
Your information is used to facilitate a smooth selling experience, specifically:
• To generate fast and transparent cash offers for your junk car.
• To schedule and coordinate free vehicle removal with our towing team.
• To verify ownership and ensure legal compliance for vehicle acquisitions.
• To provide updates on your pickup status and improve our customer service.
• To send marketing communications only when you have explicitly opted in.
4. Sharing of Information
We do not sell your personal data. We share information only with trusted partners necessary to complete your transaction, such as:
• Towing Partners: Independent drivers who perform the vehicle pickup.
• Payment Processors: To handle secure digital payments for your car.
• Legal Requirements: To comply with Missouri and Kansas vehicle reporting laws or law enforcement requests.
5. Data Retention
Reliable Rescue LLC retains your personal information for as long as necessary to fulfill the services outlined in this policy, and as required to comply with state business and automotive reporting regulations, resolution of disputes, and enforcement of our legal agreements.
6. Your Choices and Rights
You have the right to request access to the personal data we hold about you or request its correction or deletion. Additionally, you may opt-out of marketing communications at any time by following the instructions in our messages or contacting us directly.
7. Security
We implement standard technical and organizational security procedures to safeguard your personal details and vehicle information from unauthorized access, loss, or misuse. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is completely secure.
8. Third-Party Links and Services
Our site may contain links to external sites not operated by Reliable Rescue LLC. We strongly advise you to review the privacy policy of any third-party service you visit, as we have no control over their content or data collection practices.
9. Children’s Privacy
Our junk car buying services are intended for individuals 18 years of age and older. We do not knowingly collect personal information from children. If we discover that a minor has provided us with data, we will act promptly to delete it from our servers.
10. Changes to This Policy
We may update our Privacy Policy periodically to reflect changes in our business or legal requirements. We will post any updates here with a revised last updated date. We encourage you to review this page regularly.
11. Contact Information
If you have questions regarding our privacy practices or your data in the Kansas City metro area, please reach out to us:
Reliable Rescue LLC
Email: privacy@reliablerescue.com
Phone: (816) 555-0199